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Our Unique Approach | Time & Billing | Emergency Services | Guarantees | Service Area
We take great pride in our work, and it
shows! Our clients enjoy true peace of mind - our extensive knowledge and
responsiveness is unrivaled. And because we are confident that we can
provide you with a beautiful, successful aquarium, we are able to offer you THE
BEST GUARANTEES IN THE BUSINESS. Keep reading for more details!
Our Livestock Guarantee:
If you are a regular service client and you have your aquarium maintained by us at least once every four weeks, we guarantee the health of any livestock we sell for a period of fourteen (14) days from the day we acclimate it into your aquarium.
We can offer this because we quarantine all of our livestock before bringing it
to your door. During this quarantine period, we make sure livestock is
free from disease, not overly aggressive and eating properly. The
healthy livestock we introduce into your tank are guaranteed to live for at
least fourteen days, or we give you a replacement specimen FREE! (*Some
rules and conditions apply)
Service Guarantee:
We guarantee your complete satisfaction with our services for 48 hours after we service the aquarium.
If you are not happy with the way the tank looks after your service, give us a
call and we will fix it FREE. This also means that if you have any
problems, including equipment malfunctions or livestock death, within 48 hours
of a service, we will address the problem or replace the livestock free of
charge. PLEASE NOTE: We must be notified of complaints within 48 hours after servicing your aquarium to correct a problem free-of-charge.
Installed Aquariums & Equipment Guarantee:
We guarantee all aquariums and aquarium equipment that we sell and install, excluding light ballasts and light bulbs, for a period of six (6) months after installation, parts and labor included. If any aquarium equipment that we sell and install, excluding light ballasts and light bulbs, fails within six months after installation, we will repair or replace the defective equipment completely free-of-charge, regardless of any limitations in the manufacturer’s warranty. We reserve the right to
choose whether we will either repair or replace the equipment at our discretion.
Free-Loaner Policy:
Please note that this service is provided only to our regular service clients who have us maintain their aquariums at least once every four weeks. If you are a regular service client of ours, and any piece of critical life-support aquarium equipment on your aquarium fails and can be repaired, we will provide you with an adequate loaner replacement which you can use until your equipment can be repaired and re-installed on your aquarium, even if we did not sell you the failed equipment. Critical
equipment is defined as any mechanical or electronic device that is necessary to preserve the health and safety of the livestock in an aquarium. Exceptions to this policy are the aquarium itself, lighting for fish-only aquariums, effect aeration, or any piece of equipment that will not immediately affect the health of the aquarium environment if it is disconnected. This policy does cover lighting when it is critical to the health of the environment, as in freshwater planted tanks and marine
live-reef tanks.
Our Unique Aquarium Catastrophe Policy:
All we ask is that you follow our recommendations for proper aquarium management. In our client handbook, we provide you with complete written instructions on the scope of your responsibilities, including how to feed your fish and inspect your tank for signs of trouble.
If you do everything we recommend in our client handbook, and you still experience a disaster in your aquarium that results in a complete or near complete loss of livestock, we’ll do our best to soften the blow for you.
We’ll obtain replacement fish for you at the lowest prices we can find, and waive nearly all of our normal mark up (except what is needed to cover our expenses). We will waive the labor charges to deliver and acclimate the replacement fish (other charges may apply to cover any expenses we incur, such as parking fees, etc.).
In other words, we won’t agree to lose money in trying to help you, but we will not profit from your misfortune.
This offer does not apply to cases where the aquarium suffered from obvious abuse or neglect. We will not honor this offer in cases where we have determined beyond any doubt, that the aquarium has obviously been ignored, overfed, under filtered or overstocked.
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Our Unique Approach | Time & Billing | Emergency Services | Guarantees | Service Area
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